Shipping Policy

SHIPPING POLICY

Last updated: 20 September 2026

This Shipping Policy explains how orders placed through www.aureaelegance.shop are processed, dispatched and delivered.

Aurea Elegance primarily serves customers in the United Kingdom and may also deliver to other supported international destinations.

1. Order Processing

Orders are normally processed within 1–3 business days after payment confirmation.

Business days do not normally include weekends or public holidays.

Processing may take longer during promotional campaigns, public holidays, periods of unusually high demand, payment verification or circumstances outside our reasonable control.

Processing time is separate from the estimated delivery time.

Once your order has been dispatched, we will send a shipping confirmation to the email address provided during checkout, together with available tracking information.

2. Delivery to the United Kingdom

Our usual delivery options for the United Kingdom are:

  • Standard Delivery: estimated 8–15 business days after dispatch;

  • Express Delivery: estimated 5–8 business days after dispatch, where available.

Standard delivery may be offered free of charge where shown on our website or at checkout.

Express delivery is currently offered for £4.99 where available, unless a different amount is displayed at checkout.

The delivery method, applicable charge and current estimate shown at checkout will apply to your order.

3. International Delivery

We may deliver to customers outside the United Kingdom where the destination is supported at checkout.

Available countries, shipping charges, delivery methods and estimated delivery periods vary depending on:

  • The destination;

  • Product availability;

  • Fulfilment location;

  • Carrier coverage;

  • Local restrictions;

  • Customs requirements.

The available delivery information will be displayed at checkout before payment.

If your country or region is not available at checkout, we may not currently be able to deliver there.

4. International Fulfilment

Products may be dispatched directly by international fulfilment partners.

Depending on availability and fulfilment location, products from the same order may:

  • Be dispatched from different locations;

  • Be delivered in separate parcels;

  • Have different tracking numbers;

  • Arrive on different dates.

Separate delivery does not necessarily mean that an item is missing.

5. Delivery Estimates

All delivery periods are estimates and are not guaranteed delivery dates.

Delivery may be affected by:

  • Customs inspections;

  • Carrier disruptions;

  • Severe weather;

  • Public holidays;

  • Remote delivery locations;

  • Incorrect or incomplete addresses;

  • Unusually high seasonal demand;

  • Governmental or transportation restrictions;

  • Other circumstances outside our reasonable control.

We will take reasonable steps to assist when a delivery problem is reported.

Nothing in this policy limits any mandatory delivery rights available under applicable consumer law.

6. Tracking Your Order

When tracking is available, a tracking number or link will be sent to the email address provided during checkout.

Tracking information may take 2–5 days after dispatch to appear or update in the carrier’s system.

Temporary gaps between updates are possible, particularly when a parcel is transferred between carriers or passes through customs.

Please ensure that your email address is entered correctly and check your spam or junk folder if you have not received the shipping confirmation.

7. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Where these charges are collected by us, they will be displayed at checkout where possible.

Unless expressly stated as included at checkout, customs duties, import taxes and local handling fees may be the customer’s responsibility.

Customs clearance may cause additional delays that are outside our direct control.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before completing your purchase, please verify:

  • Recipient’s full name;

  • House or building number;

  • Street name;

  • Flat or unit number, where applicable;

  • City;

  • Postcode;

  • Country;

  • Contact information.

If you notice an error after placing your order, contact suporteelegance@hotmail.com as soon as possible.

We may attempt to update the address if processing has not started, but changes cannot be guaranteed after an order has been placed.

We are not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer. Additional costs may apply if an order must be resent, where permitted by law.

9. Delayed Orders

If your order has not arrived within the estimated delivery period, please:

  1. Review the latest tracking information;

  2. Check for notices from the carrier;

  3. Confirm that the delivery address is correct;

  4. Check whether another person at the address accepted the parcel;

  5. Contact us at suporteelegance@hotmail.com.

Please include your full name and order number.

We may need to contact the carrier or fulfilment partner and wait for the result of an investigation before providing an appropriate resolution.

10. Parcels Marked as Delivered

If tracking shows that your parcel was delivered but you cannot locate it, please check:

  • Safe locations around the delivery address;

  • Reception, concierge or building management;

  • Other residents at the address;

  • Neighbours, where appropriate;

  • Any delivery photograph or notice provided by the carrier.

If the parcel still cannot be found, contact us promptly at suporteelegance@hotmail.com so that we can review the situation.

11. Lost or Damaged Parcels

If a parcel appears to be lost or arrives visibly damaged, contact us as soon as reasonably possible.

For damaged parcels, please retain the product and packaging and provide clear photographs or video showing:

  • The outer packaging;

  • The shipping label;

  • The product received;

  • The damage or issue.

Depending on the circumstances and applicable law, an appropriate solution may include a replacement, partial refund or full refund.

12. Refused or Unclaimed Deliveries

If a parcel is refused, not collected or returned because delivery could not be completed, we will review the situation after the return is confirmed.

Additional return or reshipping costs may apply where the issue was not caused by us or the carrier and where permitted by applicable law.

Any refund will be handled in accordance with our Returns & Refunds Policy and applicable consumer rights.

13. Changes or Cancellations Before Dispatch

If you need to change or cancel an order, contact suporteelegance@hotmail.com as soon as possible.

Requests submitted within 12 hours of purchase may be considered, but changes or cancellations cannot be guaranteed after processing has started.

If the order has already been dispatched, you may need to receive it and follow our Returns & Refunds Policy.

14. Contact Us

For shipping, delivery or tracking enquiries, please contact:

Aurea Elegance
Website: www.aureaelegance.shop
Email: suporteelegance@hotmail.com

Please include your order number so that we can locate your purchase.