Terms & Conditions

TERMS AND CONDITIONS

 

1. About These Terms

Welcome to Aurea Elegance, available at www.aureaelegance.shop (“we”, “us” or “our”).

These Terms and Conditions apply when you access our website, use our services or place an order with us. Please read them carefully before completing a purchase.

By using our website or placing an order, you confirm that you have read and accepted these Terms. Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

If you do not agree with these Terms, please discontinue using our website.

2. About Our Store

Aurea Elegance is an online retail store offering a selection of products supplied and fulfilled with the assistance of third-party and international partners.

We may sell and deliver products to customers in the United Kingdom, the United States and other supported countries, subject to product availability, delivery coverage and applicable restrictions.

Products may be dispatched from different fulfilment locations. As a result, products from the same order may occasionally arrive separately.

For customer service and order enquiries, please contact:

Email: suporteelegance@hotmail.com
Website: www.aureaelegance.shop

3. Product Information

We take reasonable care to present product descriptions, measurements, materials, photographs and other information as accurately as possible.

Some product information may be provided by our suppliers. Colours and appearance may vary slightly depending on lighting, photography and the settings of your device or screen. Minor differences that do not affect the essential characteristics or intended use of a product may occur.

Please review the product description, measurements and available options carefully before placing an order. If you need additional information about a product, please contact us before purchasing.

Your statutory rights regarding products that are faulty, damaged, incorrectly described or not fit for their intended purpose are not affected.

4. Eligibility and Website Use

By using our website or placing an order, you confirm that you are legally able to enter into a purchase agreement in your location.

If you are under the legal age required to make a purchase, you may only use the website with the involvement and permission of a parent or legal guardian.

You agree not to use our website or products for unlawful, fraudulent or unauthorised purposes.

5. Orders

When placing an order, you agree to provide complete, current and accurate contact, billing and delivery information.

After placing an order, you may receive an automatic order confirmation. This confirms that we have received your order but does not necessarily mean that it has been accepted.

An order is normally accepted when payment has been successfully authorised and we begin processing or dispatching it.

We may refuse or cancel an order where reasonably necessary, including when:

  • The product is unavailable;

  • Payment cannot be authorised;

  • The delivery information is incomplete or incorrect;

  • We identify a pricing, currency or product information error;

  • We reasonably suspect fraud or unauthorised activity;

  • Delivery to the selected location is unavailable or restricted;

  • The order cannot be fulfilled due to circumstances outside our reasonable control.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

6. Order Changes and Cancellation Requests

If you need to change or cancel an order, please contact suporteelegance@hotmail.com as soon as possible.

Cancellation or amendment requests submitted within 12 hours of purchase may be considered. However, we cannot guarantee that a request can be completed if the order has already entered processing or has been dispatched.

Once an order has been dispatched, it cannot normally be changed or cancelled through our processing system. You may still have return or cancellation rights under applicable consumer law.

Nothing in this section limits any mandatory cancellation rights available in your country or region.

7. Prices, Currency, Taxes and Payment

Prices may be displayed in pounds sterling (GBP), US dollars (USD) or another currency made available through our website, depending on the customer’s location and selected store settings.

The currency and total amount payable will be displayed at checkout before the order is completed.

Currency conversions displayed on the website may be estimates. The final amount charged may depend on the exchange rate and fees applied by the payment provider, card issuer or financial institution.

Applicable taxes, delivery fees and other charges collected directly by us will be displayed at checkout where possible.

International orders may be subject to customs duties, import taxes, handling fees or other local charges imposed by the destination country. Unless expressly included at checkout, these charges are not controlled by Aurea Elegance and may be the customer’s responsibility.

Payments are processed securely using the payment methods displayed at checkout. We do not directly store complete payment card details.

Prices, promotions, currencies and product availability may change at any time. Changes will not normally affect an order that has already been accepted, except where there is an obvious pricing, currency-conversion or technical error.

8. Product Availability

All products are subject to availability.

Occasionally, a product may become unavailable after an order has been placed. If this happens, we will contact you and may offer:

  • A suitable alternative, subject to your agreement;

  • Cancellation of the unavailable item; or

  • A refund for the unavailable item.

We will not replace an unavailable item with a different product without your agreement.

9. Processing, International Shipping and Delivery

Orders normally require 1–3 business days for processing before dispatch.

Available delivery methods, estimated delivery periods and applicable shipping charges will be displayed at checkout based on the customer’s destination.

For deliveries to the United Kingdom, the usual estimates are:

  • Standard Delivery: 8–15 business days after dispatch;

  • Express Delivery: 5–8 business days after dispatch, where available, for the fee displayed at checkout.

Delivery estimates for the United States and other countries may differ. Please review the estimate displayed at checkout or in our Shipping Policy before completing your purchase.

All delivery periods are estimates and are not guaranteed delivery dates. Delays may occur because of customs procedures, carrier disruptions, severe weather, public holidays, remote delivery locations, unusually high order volumes or other circumstances outside our reasonable control.

Once an order has been dispatched, available tracking information will be sent to the email address provided at checkout. Tracking updates may take a few days to appear in the carrier’s system.

Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer. Additional costs may apply if an order must be resent.

Some products or delivery methods may not be available in every country. We may refuse or cancel an order if delivery to the selected destination is unavailable, restricted or not reasonably possible. If payment has already been received for a cancelled order, the applicable amount will be refunded.

Nothing in this section removes any mandatory rights available to the customer under applicable law.

10. Tracking and Delivery Issues

Tracking information is provided when available. Carrier updates may not appear immediately after dispatch and can occasionally be delayed.

If a tracking status shows that an order was delivered but you cannot locate it, please check:

  • The delivery address entered during checkout;

  • Safe locations around the delivery address;

  • Whether another person at the address accepted the parcel;

  • Any delivery notice or message from the carrier.

Please contact us at suporteelegance@hotmail.com if you require further assistance.

We may need to request information or supporting evidence from the customer and delivery carrier before providing a resolution.

11. Returns

Eligible products may be returned within 30 days of delivery, subject to our Returns & Refunds Policy and any mandatory consumer rights applicable in the customer’s location.

Before returning a product, you must contact suporteelegance@hotmail.com and wait for return instructions.

Products sent without authorisation or to an address not provided by us may not be received or processed. The return address may differ from the original dispatch address.

Unless a product is faulty, damaged, incorrect or otherwise covered by mandatory consumer protections, returned products should be:

  • Unused and unworn, except as reasonably necessary to inspect them;

  • In their original condition;

  • Returned with their original packaging, labels and accessories where reasonably possible;

  • Accompanied by proof of purchase.

Certain products may be excluded from return where permitted by applicable law, including personalised products, hygiene-sensitive products after their seal has been opened and products that cannot safely be resold.

For change-of-mind returns, the customer is normally responsible for return shipping costs and for following any customs requirements applicable to the return, unless we agree otherwise or applicable law requires otherwise.

International return shipping costs may vary depending on the customer’s location and the designated return address. Customers should not return products before receiving our instructions.

Nothing in this section limits any mandatory cancellation, refund, return or warranty rights available under applicable law.

12. Faulty, Damaged or Incorrect Products

If your order arrives faulty, damaged or different from what you ordered, please contact us as soon as reasonably possible at suporteelegance@hotmail.com.

Please include:

  • Your order number;

  • A description of the issue;

  • Clear photographs or video showing the product; and

  • Photographs of the packaging where relevant.

We will review the information and provide an appropriate solution according to the circumstances and applicable law. This may include a replacement, repair, partial refund or full refund.

We may request that the product be returned before completing the resolution. Where the product is confirmed to be faulty, damaged or incorrect, reasonable return costs will be covered where required by applicable law.

13. Refunds

Approved refunds will normally be issued to the original payment method.

After a refund has been issued by us, it may take additional business days to appear in your account. Processing times depend on the payment provider and financial institution and are outside our direct control.

Original delivery charges, return costs, customs duties and other charges will be handled according to the reason for the return and applicable consumer law.

If a refund cannot be issued to the original payment method, we will contact you to discuss an appropriate alternative.

14. Promotions and Discount Codes

Promotions and discount codes may be subject to separate conditions, including expiry dates, minimum purchase requirements, product exclusions and limits on use.

Unless otherwise stated, discount codes cannot be combined, exchanged for cash or applied retrospectively to an order that has already been completed.

We may withdraw, suspend or correct a promotion where there is a technical error, misuse, suspected fraud or another legitimate reason.

This will not normally affect orders already accepted unless the promotion involved an obvious error.

15. Website Use and Intellectual Property

The website and its original content, branding, layout, graphics and text are owned by or licensed to Aurea Elegance, unless otherwise stated.

You may use the website for personal and lawful shopping purposes.

You must not:

  • Copy or commercially reproduce website content without permission;

  • Attempt to interfere with the website’s security or operation;

  • Use the website for fraudulent or unlawful activity;

  • Introduce viruses, malicious software or harmful code;

  • Attempt to gain unauthorised access to our systems;

  • Use automated tools to collect website information without authorisation.

Third-party trademarks, product images and other materials remain the property of their respective owners.

16. Reviews and Customer Content

If you submit a product review, photograph, comment or other content through our website, you confirm that the content is truthful, lawful and based on your genuine experience.

You must not submit content that is misleading, defamatory, abusive, discriminatory, unlawful or that violates another person’s intellectual property or privacy rights.

We may moderate, refuse or remove content where reasonably necessary. We are not required to publish every submitted review or comment.

17. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery companies, analytics services and social media platforms.

These third parties may operate under their own terms and privacy policies.

We are not responsible for the content or independent practices of third-party websites. However, this does not remove any responsibility we may have to our customers under applicable law.

18. Privacy and Cookies

We process personal information in accordance with our Privacy Policy and applicable data-protection requirements.

Our Privacy Policy explains:

  • What personal information we collect;

  • Why and how we use it;

  • When it may be shared with service providers;

  • How long it may be retained;

  • The privacy rights that may be available to you;

  • How you can submit a privacy request.

Our website may use cookies and similar technologies as explained in our Privacy Policy and cookie settings.

19. Website Availability

We aim to keep our website available and its information current. However, we do not guarantee that the website will always be uninterrupted, secure or free from technical errors.

We may temporarily suspend, modify or discontinue parts of the website for maintenance, security, operational or legal reasons.

Product availability, prices and website functionality may differ between countries and regions.

20. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights.

To the fullest extent permitted by applicable law, we are not responsible for indirect or unforeseeable losses that were not reasonably foreseeable when an order was accepted.

We are not responsible for losses caused solely by events outside our reasonable control. However, this does not remove any obligation or remedy that cannot legally be excluded.

The website and products are intended primarily for personal and household use. If products are used for commercial or business purposes, additional limitations may apply to the extent permitted by law.

21. Events Outside Our Reasonable Control

We will not be responsible for delays or failure to perform an obligation caused by events outside our reasonable control.

Such events may include carrier disruptions, customs delays, natural disasters, severe weather, strikes, public emergencies, governmental restrictions, supplier interruptions, transportation failures and failures of telecommunications or payment systems.

If such an event affects an order, we will take reasonable steps to communicate with the customer and determine an appropriate solution.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, delivery coverage or legal requirements.

The version that applies to your purchase is normally the version published when you placed your order.

Material changes will not be applied retrospectively where doing so would unfairly reduce your existing rights.

The latest revision date will appear at the top of this page.

23. Severability and Waiver

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

If we do not immediately enforce a provision, this does not mean that we have waived our right to enforce it later.

24. Applicable Law and International Customers

These Terms are subject to applicable law.

Because Aurea Elegance may serve customers in different countries, certain consumer rights and legal requirements may vary depending on the customer’s location.

If you are a consumer, you retain any mandatory protections available under the laws applicable to you. Nothing in these Terms is intended to exclude, restrict or replace consumer rights that cannot legally be waived.

Any dispute should first be submitted to us at suporteelegance@hotmail.com so that we have a reasonable opportunity to review the matter and seek an appropriate resolution.

Nothing in these Terms prevents a customer from using a court, regulatory authority or dispute-resolution procedure available under applicable law.

25. Contact Us

For questions about these Terms, an order or our services, please contact:

Aurea Elegance
Website: www.aureaelegance.shop
Email: suporteelegance@hotmail.com

We aim to review customer enquiries as promptly as reasonably possible during business days.